For more than 30 years, Pennsylvania American Water has been assisting customers who qualify through our H2O Help to Others Program. Starting October 1, all eligible Pennsylvania customers can take part in PA American Water assistance programs, including the recently launched Arrearage Forgiveness Program, among other resources.

Below is an overview of our H2O Help to Others Program. Please visit our website at pennsylvaniaamwater.com/H2O or read our factsheet (English and Spanish versions) for more details about water and wastewater grant program guidelines.

WATER SERVICE ASSISTANCE

• Grants of up to $500 per household per year.
• A 30% to 90% discount on the monthly service fee and a 20% to 80% discount on the monthly volumetric charges, which saves the average residential customer using 3,201 gallons/month $17.66 to $64.99 every month.
• Water-saving devices and education including a low-flow shower head, faucet aerators, toilet tank diverter and non-toxic leak-detecting dye tablets

WASTEWATER SERVICE ASSISTANCE

• Grants of up to $500 per household per year.
• A 37% to 85% discount on the total wastewater charges, which saves the average residential customer using 3,201 gallons/month $40.53 to $93.12 every month.

ARREARAGE FORGIVENESS PROGRAM

• Forgives $25 of participating customers’ past due balance when they make a current monthly bill payment in full, plus a $5 co-payment.
• For example, if a qualifying customer has a past due balance of $240 and a monthly bill of $30, through the Arrearage Forgiveness Program the customer would pay $35 each month for eight months to fully eliminate their past due balance.

With the Fall season comes cooler temperatures, which can often lead to more expensive water bills due to greater use of hot water. Thankfully, important resources will be made available for community members who may be struggling to pay their water bill. Many in our community receive their drinking water and/or wastewater service from Pennsylvania American Water. Area residents are encouraged to see if you qualify for their customer assistance by contacting Dollar Energy Fund at 1-888-282-6816, or applying online at https://www.dollarenergy.org/myapp/. Depending on your household income, you may qualify for drinking water and wastewater grants of up to $500 per household per year and discounts ranging from 30% to 90%.